Welcome

I (“the Coach” or “Pistachio-Cassis Coaching”) look forward to working with you (“the Client”). I am deeply committed to partnering with you to support you in creating and achieving your vision for your personal and professional life. Together we will explore what you want and what your natural and most powerful way of achieving that is.

Aspects and Expectations of Coaching

There are two aspects to coaching.

The first includes the strategies and tactics, and doing what I call the "internal work", identifying and updating the core beliefs and habits currently creating your life experiences.

The second aspect is what makes this sustainable while creating ever-growing levels of attractiveness, to empower yourself to design, build and lead your life and career. You are the greatest expert of your own life. I will support you in getting in touch with that expert, your own inner coach. That part of you knows exactly what you want and gives you clues every day about what to do next. Working with your vision of what you want your life and career to look like, we will use those clues to take actions that lead to empowering yourself to create these results.

By learning to pay attention to these clues, your attention will be drawn to people, things and situations. Your intuition and trust in yourself will improve your decision-making, timing and results, empowering yourself to take action.

My philosophy is that you have the capacity and the inner resources to approach your current life situation in a way that transforms your ability to have more of what you want and with considerably less effort.

Having a clear Coaching Agreement establishes a foundation for our work together.

Private Client Website

Everything we will be using in this coaching experience (tools, forms, schedules, documents, resources, etc. - if relevant) will all be housed conveniently on a secured and confidential Private Client Website. Upon enrolling for the coaching experience, you will be given a unique username and password.  At your convenience you may access this Private Client Website area to access, review and/or update the tools, documents, resources, etc. that we'll be using through your coaching experience.  I will provide you with the access information and further instructions once we begin coaching.

And, in between coaching sessions, you will have access to me via email and a Client Log tool so that, any time you have questions, become stuck or care to share victories, I am available to you.

The Coaching Agreement

1. Legal Agreement – The Coach agrees to provide the Coaching Services to the Client upon the following terms and conditions. By agreeing to the Coaching Agreement (the “Agreement”), the Client and the Coach agree to be legally bound by and to abide by the following terms and conditions.
2. Effective Date - The Agreement shall start upon the Start Date and shall be enforceable among the parties upon the Client agreeing to the Agreement in a digital format.
3. Term – The Agreement shall start on the Start Date and shall continue until the Duration of the Agreement is reached, or until terminated by the parties in accordance with the terms and conditions of the Agreement. The Coach or the Client may terminate the Agreement immediately if the other party has breached any of the provisions of the Agreement.
4. Duration of the Agreement – The Client opted for the Coffee-break Coaching experience with a duration of 4-6 weeks.
5. Fees - The Client agrees to pay for the Coaching Services provided to the Client, as follow:
   • The Client opted for the Coffee-break Coaching experience, for a total fee of CAD 275.00, exc. taxes. This fee is valid for 7 calendar days after the Agreement is issued to the Client for the first time;
   • The total fee (CAD 275.00, exc. taxes) is due at the beginning of the coaching experience, in advance of any coaching session.
   • The Coach may charge interest on overdue fees;
   • The Client agrees to provide at least 24 hours of notice to the Coach in the event that a coaching session needs to be rescheduled. The Coach will make reasonable attempts to reschedule the coaching session with the Client.  The Coach retains the right to charge the Client for any missed coaching sessions for which proper notice was not given;
   • If the Client is unable to give 24 hours of notice for a missed appointment, they may receive their coaching via email exchange; and
   • In the event that the Agreement is terminated, the Coach shall not refund any fees paid in advance for services not yet rendered to the Client unless the termination is due to the Coach having breached any of the provisions of the Agreement.
6. Scope of Services (the “Coaching Services”) – The Client hereby retains the Coach to provide professional coaching services focused on the following areas and goals:
   • Description of Coaching: Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the Client to maximize their personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals;
   • The Client opted for the Coffee-break Coaching experience, which includes four [4] 20-minute coaching sessions via videoconferencing over a period of 4-6 weeks;
   • Prerequisite: Have specific goal(s) / challenge(s) to explore; 
   • Results: Start taking action toward achieving your goal(s) / dealing with your challenge(s);
   • The Client shall book the coaching sessions typically weekly or every two [2] weeks, with no more than one [1] coaching session per week – taking into consideration the Coach’s availability - and shall book the coaching sessions as early as possible;
   • The Client shall use email "Prep. Forms” ahead of coaching sessions, and “Recap. Forms” following coaching sessions, to enhance and anchor the benefits of the coaching;
   • The videoconferencing link is included in the appointment confirmation each time a coaching session is booked;
   • On occasion, the Client may have an urgent question, request for feedback or want a confidential response to some situation where they don't want to wait for their next coaching session. This is a "just in time coaching" where the Client can use email or the Private Client Website to get a timely response (taking into consideration the availability of the Coach at that time); and
   • Such other areas of focus as may be determined from time to time by consultation and agreement of the Coach and the Client. Any amendments to the scope of the Coaching Services must be confirmed in writing and agreed to by all of the parties.
7. Coach Duties and Responsibilities – The Coach and the Client each acknowledge and agree to their respective duties and responsibilities under the Agreement, including the following duties and responsibilities of the Coach:
   • The Coach agrees to conduct themselves in accordance with any applicable professional codes of ethics in all interactions with the Client. The applicable code of ethics is available here for the Client’s review;
   • The Coach agrees to set appropriate boundaries with the Client and to clearly explain the nature of coaching and the coaching relationship;
   • The Coach hereby states that they have accurately identified their qualifications, expertise, experience, training, certifications and credentials in their marketing materials and communications with the Client;
   • The Coach agrees to identify and disclose any real or perceived conflicts of interest and shall offer to remove themselves in the event that a conflict of interest arises;
   • The Coach agrees to be a partner in bringing out the best, the deepest, and the truest in the Client, in expanding the Client’s view of what is possible, and in promoting discovery of new insights;
   • The Coach agrees to provide safety, encouragement and support, and an environment in which the Client can relax and explore;
   • The Coach agrees to give input, straight feedback and operate as a sounding board; and
   • The Coach agrees to listen carefully to what the Client says and ask questions that increase awareness.
8. Client Duties and Responsibilities – The Coach and the Client each acknowledge and agree to their respective duties and responsibilities under the Agreement, including the following duties and responsibilities of the Client:
   • The Client shall be solely responsible for creating and implementing their own physical, mental, financial, educational and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship with the Coach, and the implementation of choices rests solely and exclusively with them;
   • The Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the relationship;
   • The Client acknowledges that coaching does not involve the diagnosis or treatment of physical or mental disorders and that coaching is not to be used as a substitute for counseling, psychotherapy, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals;
   • The Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility;
   • The Client agrees to cultivate a core honesty with themselves, to commit to intentions that are truly meaningful and significant to them; and
   • The client agrees to take ownership for their progress and their accomplishments, including filling out the “Prep. Forms” and the “Recap. Forms” before and after each coaching session, coming prepared to the coaching sessions, and working on their progress between coaching sessions.
9. Confidentiality – The Coach agrees to maintain, use, store and dispose of any records, including any and all personal information collected from the Client, including electronic files and communications, created during the course of providing Coaching Services under the Agreement in a manner that promotes confidentiality, security and privacy and complies with all applicable laws, agreements and regulations. The Coach will follow all applicable rules regarding confidentiality in accordance with any applicable codes of conduct and professional standards. The Coach will be required from time to time to submit certain Client’s personal information to their professional certification bodies as part of their professional requirements. The Client may be contacted by the professional certification body to verify that the Client has received services from the Coach.  The parties recognize that the Coach-Client relationship is not considered a legally confidential relationship (such as with a physician or lawyer) and thus communications are not subject to the protection of any legally recognized privilege.
10. Privacy – The Coach agrees to protect all personal information collected from the Client for the purpose of providing Coaching Services under the Agreement in accordance with applicable privacy legislation in the Province of Ontario, Canada. The Client agrees to the collection and use of the personal information in accordance with the Privacy Policy of the Coach for the purpose of delivering and administering the Coaching Services. The full Privacy Policy of the Coach is available here. In addition to receiving applicable Coaching Services correspondence via email or other electronic communication, the Client expressly consents to receive any marketing correspondence from the Coach upon signing the Agreement.  The Client may unsubscribe from any such marketing lists without affecting access to the Coaching Services.
11. Limited License to Coaching Experience Materials – The Coach may use copyrighted materials and tools in the course of providing Coaching Services. The Client is granted a single-use, non-exclusive, non-transferable, revocable license to use such materials within the context of Coaching Services only. All ownership rights in any intellectual property related to the Coaching Services remain with the Coach and the Client may not use or reproduce any of the content in any manner, without the express written consent of the Coach.
12. Legal Disclaimer – Not Medical Advice – The Client shall be required to use their own judgment in applying the information provided in the Coaching Services to their own personal circumstances and may wish to get additional professional advice, including medical advice, where appropriate. The Coaching Services shall not be considered to be medical advice.
13. Legal Disclaimer – Technology – The Coach shall not be liable for any losses or damages of any kind related to any websites, technology platforms or any other technology used in the delivery of the Coaching Services being unavailable or unusable for any reason whatsoever. The Client hereby agrees that they have the necessary Internet connection and other technology in order to participate fully in the Coaching Services.
14. Release and Indemnity - The Client hereby agrees to release the Coach and their partners, employees, consultants, agents and licensors from liability, and in no event shall any or all of the Coach and their partners, employees, consultants, agents or licensors be liable to the Client or any other person or entity, for any and all liabilities and damages (including any direct, indirect, special, exemplary or consequential damages, including lost profits) whatsoever arising from the use of the Coaching Services (including any breach by the Client thereof), or otherwise relating to the Agreement and the Client agrees that their sole remedy for any claim, loss, damage, costs or expenses is to terminate the Coaching Services. The Client will indemnify and hold harmless the Coach and its partners, employees, consultants, agents or licensors from and against any claims, losses, judgments, damages, costs and expenses (including without limitation, reasonable legal fees) incurred by any of them due to or resulting from the Client’s use of the Coaching Services or otherwise relating to the Agreement. The Client will also indemnify and hold harmless the Coach and their partners, employees, consultants, agents or licensors from and against any claims brought by third parties arising out of the use of Coaching Services.
15. Governing Law and Jurisdiction - The Coaching Services are provided by the Coach within the Province of Ontario, Canada. By accessing or using the Coaching Services, the Client agrees that all matters relating to access to or use of the Coaching Services shall be governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of laws principles. The Client agrees and hereby submits and attorns to the exclusive jurisdiction of the courts of the Province of Ontario, Canada, with respect to all matters relating to their access to and use of the Coaching Services.
16. Customer Service Requests – If the Client has questions or comments or need to provide notice of any kind to the Coach regarding the Coaching Services, the Client shall email the Coach at Christelle@pistachiocassis.com.
17. Dispute Resolution - If a dispute arises out of the Agreement that cannot be resolved by mutual consent, the Coach and the Client agree to attempt to mediate in good faith for up to 30 days after notice is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover legal fees and court costs from the other party.
18. Severability - If any provision of the Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.
19. Waiver - The failure of a party to enforce any provision of the Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance of the Agreement.
20. Entire Agreement - This is the entire Agreement between the Client and the Coach relating to the Coaching Services. Any amendments to the Agreement must be made in writing and agreed to in writing by all of the parties in a written or digital format.

Agreeing to the Agreement

If you, the Client, are ready to experience the results you want in your life, click "I Accept" below and you'll be prompted on how to get started.